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Shop FAQ

A few things to know before you order.

Clear answers about formats, fulfillment, shipping, and returns. If you still need help, we would love to hear from you.

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How do I choose the right product for my child?

Every child grows, reads, and engages differently. Review the description, format, activity level, and sizing information on each product page. Some resources are designed for independent use, while others are especially meaningful when shared with a parent, caregiver, teacher, or ministry leader.

What is the difference between the hardcover and softcover editions?

The premium 10 × 10 hardcover is designed for gifting, family reading, and lasting use. It features a larger format, durable binding, and premium finishing details. The 8.5 × 8.5 softcover contains the same story and Scripture based message in a lighter, more portable format. The hardcover is sold directly by Faith by Fire Kids. The softcover is sold through Amazon when available, and Amazon shipping, returns, and customer service policies apply.

How long will it take to receive my order?

In stock hardcover books purchased directly from Faith by Fire Kids are typically processed within 2 business days. Apparel, coloring books, and select merchandise are made to order and usually require approximately 2 to 7 business days for production before shipping. Delivery time is additional. Preorder items show their expected timeframe on the product page. Estimates may be longer during launches, holidays, or high volume periods.

What shipping options are available?

Available methods, prices, and estimated transit times appear at checkout based on the products in your order and your delivery address. Transit estimates begin after an item has been processed or produced. Selecting faster shipping does not shorten production time.

Will all of my products arrive together?

Not always. Hardcover books and made to order products may be fulfilled by different partners. They can arrive in separate packages with separate tracking information. Your complete shipping cost is shown at checkout before you place your order.

Do you offer international shipping?

Hardcover books currently ship within the United States. Shipping availability for apparel, coloring books, and merchandise varies by product and destination. Eligible options will appear at checkout. Select softcover books may also be available through Amazon marketplaces in supported countries. International customers may contact us about larger orders or partnership opportunities.

What is your return or exchange policy?

If an item arrives damaged, defective, misprinted, or incorrect, email us within 14 days of delivery with your order number and clear photos. Because apparel, coloring books, and select merchandise are made to order, we cannot accept returns or exchanges for an incorrect size or color, or for a change of mind. Unused hardcover books purchased directly from Faith by Fire Kids may be eligible for return within 14 days of delivery. Original shipping charges are not refundable, and return shipping is the customer’s responsibility unless the item was damaged or incorrect.

How do I choose the correct apparel size?

Review the size chart on each product page before ordering. Sizing may vary by style and production partner. For the best fit, measure a well fitting item your child already owns and compare those measurements with the chart provided.

Do you offer bulk orders, sponsorships, or products for organizations?

Yes. We welcome inquiries from churches, Christian schools, ministries, community organizations, book fairs, conferences, children’s programs, and events. Qualifying orders may receive volume pricing. Sponsored book orders receive the same volume based pricing as bulk organizational orders. Select apparel, coloring books, and merchandise may also be available for larger or special orders. Pricing and minimum quantities vary. Explore bulk orders and sponsorships →

How does Faith by Fire Kids approach Scripture and biblical teaching?

Every product is created to help children know and love God’s Word through simple language, relatable experiences, repetition, and joyful visual storytelling. We verify Scripture references and clearly distinguish direct Bible quotations from child friendly explanations or paraphrases. Our goal is to create Christ centered resources children enjoy, parents trust, and families use again and again.